Two Days of education & Adventure !

Learn the Art and Science of Transformative Design.


DAY 1 - Thursday, September 29th

Think, Learn, Do

 

8:15-8:50

Registration, tea and coffee. Hong Kong breakfast goodies and socialising.

Speakers, sponsors and attendees

9:00-9:15

Welcome and orientation

MC: Kristin Low

Introduction to #upfront conference format

Lauren Currie

9:15-9:45

What is service design and why does it matter?

Marc Stickdorn, Adam St Lawrence and Lauren Currie

9:45 - 10:15

Hospitals and the Patient Experience

Shalini Mahtani

10:15 - 10:45

Design Thinking at Scale at Asia Miles

Stephen Wong

10:45 - 11:00

Morning Tea

11:00 - 11:30

Influencing Government from the inside out

Jason Hsu

11:30 - 12:00

Social Innovation and Service Design

Alvin Yip

12:00 - 12:40

Facilitated Discussion

Kristin Low

Stephen Wong, Shalini Mahtani, Jason Hsu and Alvin Yip

12:40 - 13:30

Lunch (included in conference program)

13:30 - 14:30

This is Service Design Doing (activity):

Marc Stickdorn, Adam Lawrence and Lauren Currie

14:30 - 15.00

Design-led social change

Ada Yip

15:00 - 15:30

Reshaping Education in China

Xiangyan Xin

15:30 - 15:45

Afternoon tea

15:45-16:20

Facilitated panel discussion (hosted by Elaine Ann)

Michelle Lam, Sam Lau, Ada Yuen and Oliver Haas

16:20-16:50

Innovation in China - Why it's different. Why it matters.

Michael Lai

16:50-17:20

Customer Experience and Financial Services

Sudesh Thevasenabathy

17:20-17:50

Day 1 Reflection and Wrap Up

Marc Stickdorn, Lauren Currie, Adam St Lawrence and Kristin Low

 

8:15-8:50

Registration, tea & coffee. Hong Kong breakfast goodies & socialising (speakers, sponsors and attendees)

9:00-9:15 Welcome and orientation by MC: Kristin Low & Overview of #upfront conference format by Lauren Currie

9:15-9:45 What is service design & why does it matter? 
Marc Stickdorn, Adam St Lawrence & Lauren Currie

9:45 - 10:15 Hospitals & the Patient Experience 
Shalini Mahtani

10:15 - 10:45 Design Thinking at Scale at Asia Miles 
Stephen Wong

10:45 - 11:00 MORNING TEA

11:00 - 11:30 Influencing Government from the inside out 
Jason Hsu

11:30 - 12:00 Social Innovation & Service Design
Alvin Yip

12:00 - 12:40 Facilitated Discussion (hosted by Kristin Low)
Stephen Wong, Shalini Mahtani, Jason Hsu & Alvin Yip

12:40 - 13:30 Lunch (included in conference program)

13:30 - 14:30 This is Service Design Doing (activity): 
Marc Stickdorn, Adam Lawrence & Lauren Currie

14:30 - 15.00 Design-led social change
Ada Yip

15:00 - 15:30 Reshaping Education in China
Xiangyan Xin

15:30 - 15:45 Afternoon tea

15:45-16:20 Facilitated panel discussion (hosted by Elaine Ann) 
Michelle Lam, Sam Lau, 
Ada Yuen & Oliver Haas

16:20-16:50 Innovation in China - Why it's different. Why it matters. Michael Lai

16:50-17:20 Customer Experience & Financial Services 
Sudesh Thevasenabathy

17:20-17:50 Day 1 Reflection & Wrap Up
Marc Stickdorn, Lauren Currie, Adam St Lawrence & Kristin Low

 

THINK, LEARN, DO

8:15-8:50 Registration, tea & coffee. Hong Kong breakfast goodies & socialising (speakers, sponsors and attendees)

9:00-9:15 Welcome and orientation by MC: Kristin Low & Overview of #upfront conference format by Lauren Currie

9:15-9:45 What is service design & why does it matter? 
Marc Stickdorn, Adam St Lawrence & Lauren Currie

9:45 - 10:15 Hospitals & the Patient Experience 
Shalini Mahtani

10:15 - 10:45 Design Thinking at Scale at Asia Miles 
Stephen Wong

10:45 - 11:00 MORNING TEA

11:00 - 11:30 Influencing Government from the inside out 
Jason Hsu

11:30 - 12:00 Social Innovation & Service Design
Alvin Yip

12:00 - 12:40 Facilitated Discussion (hosted by Kristin Low)
Stephen Wong, Shalini Mahtani, Jason Hsu & Alvin Yip

12:40 - 13:30 Lunch (included in conference program)

13:30 - 14:30 This is Service Design Doing (activity): 
Marc Stickdorn, Adam Lawrence & Lauren Currie

14:30 - 15.00 Design-led social change
Ada Yip

15:00 - 15:30 Reshaping Education in China
Xiangyan Xin

15:30 - 15:45 Afternoon tea

15:45-16:20 Facilitated panel discussion (hosted by Elaine Ann) 
Michelle Lam, Sam Lau, 
Ada Yuen & Oliver Haas

16:20-16:50 Innovation in China - Why it's different. Why it matters. Michael Lai

16:50-17:20 Customer Experience & Financial Services 
Sudesh Thevasenabathy

17:20-17:50 Day 1 Reflection & Wrap Up
Marc Stickdorn, Lauren Currie, Adam St Lawrence & Kristin Low

DAY 2 - FRIDAY, SEPTEMBER 30TH

TRY, APPLY, EXPERIENCE

9:00-17:30 Hong Kong Service Safari

Choose your own service design adventures!

Day 2 is all about building on what you learned, applying your knowledge and having fun with it. 

Choose a theme and participate in workshops, entrepreneur Q&A's and mini-jams at various locations around Central Hong Kong. 

You'll meet and interact with:

  • Local entrepreneurs and business people
  • International speakers & presenters
  • Service design experts, practitioners, educators and mentors

This is your chance to ask questions, practice your skills, share experiences and find out how to apply design in your role back at work.

DAY 2 SCHEDULE

9:00 Assemble at home base (location TBA). Briefing about the day, choose a theme, form teams and collect your Service Safari survival pack. Safari Leaders will be assigned to each team.

9:30-10:00 Teams are assigned their first clues and set off on their Service Safari adventures in the wilds of Hong Kong. 

10:00-12:00 Attendees are actively exploring, discovering and experiencing service design in Hong Kong.

12:00 - 14:00 LUNCH (no matter where you are, lunch will be provided!)

14:00-17:00 Attendees continue their service safari adventures, following clues, changing themes, learning new things, meeting interesting people and having inspiring conversations.

17:00-17:30 Attendees make their way back to home base.  

17:30-19:00 SOCIAL MIXER

Relax, unwind and swap stories with your fellow attendees, speakers and sponsors. Enter your lucky tokens into the draw for a round of mystery prizes and rewards.  


Speakers