Service Design Hong Kong

Scaling Change B


9am to 12pm

Connected Service Design

Cat Hayes (https://www.linkedin.com/in/cathayes/)

  • Location: playground.work
  • Address: 11/F, 244-248 Des Voeux Road Central, Hong Kong, Sheung Wan
  • How to get here: Take exit B at Sheung Wan MTR Station. Cross Des Voeux Road Central to where the Starbucks is, and turn left. Stay on Des Voeux, and cross Hillier.  Enter 244-248 Des Voeux Road Central and take the lift to the 11th floor.

12pm to 2pm

Lunch venue: Trattoria Doppio Zero - 22-26 Bonham Strand, Sheung Wan

How to get here: When you exit the building, turn left and make a left onto Hillier. Stay on the left side of the road and turn left on Bonham Strand. Doppio Zero will be across the street in the Pemberton.


2pm to 5pm

Strategy through Action

Kristian Martin (https://www.linkedin.com/in/kristian-martin-54581615/) & Clarence Tam (https://www.linkedin.com/in/clarencekitt/)

  • Location:  Innovation Lab at the Commonwealth Bank of Australia
  • Address: 13F, One Exchange Square, 8 Connaught Pl, Central
  • How to get here: From Central station, take exit A to Connaught Road, take escalator to pedestrian overpass, follow the signs to Exchange Square, then take the escalators into the lobby of the Exchange Square building. Turn to the left to find exchange square one, and use the elevators to get to the 13th floor.
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