Case Studies and Discussions
WELCOME & OPENING
A fun and energising warm up activity to get you into the Service Design Hong Kong zone.
TALK: CO-DESIGNING THE FUTURE OF DEMOCRACY
Prototyping democracy to change the relationship between government and citizens
As part of Taiwan’s open government initiative, Shu Yang Lin is leading the charge to activate civil servants and citizens to prototype, test and build new policies, services, and interfaces. As an interaction designer and specialist in HCI (Human Computer Interaction), Shu Yang is interested in how democracy will play out in a future where people and computers interact in radically different ways. She will share how Taiwan prototypes democracy, and why it’s so important for people to have a ‘make’ in government (not just a say).
TALK: STAYING HUMAN AT WORK
Creating psychological safety for people in a tech-driven world
As technology impacts more roles in the workplace, what social and cultural effect might this have on our psychology, behaviour and motivations ? How do we navigate the constant changes and new ways of working? This session looks at the kind of mindset and skillset you will need to develop to successfully navigate your career in the future. Subi will talk about the importance of leadership in creating psychological safety in the workplace, and the role of diversity in thinking, doing and being.
Make your own Nespresso coffee, the way you like it.
HUMAN FUTURES IN SMART CITIES
Tensions between technological and human progress is raising interesting challenges. When imagining smart cities, most of us think about technology; autonomous cars, connected devices, the internet of things, AI in our homes, and tech driven entertainment such as VR. Humanity-centric narratives, such as the role of ethics and design in creating socially beneficial outcomes and improved quality of life are often ignored or subverted.
This discussion examines the tensions underpinning technology-driven conversations and explores their potential impact on people as our smart cities evolve.
Financial inclusion - How does financial inclusion lead to desirable social outcomes? What is its role in contributing to the prosperity of communities and cities
Psychology and behaviour - What obstacles may prevent people from accessing and participating in technology enabled futures and what may be the impact of exclusion?
Privacy and freedom - How far are we prepared to go with trading our privacy for convenience and improved quality of life?
TALK: Design for Public Services
Hong Kong’s plans for citizen-centric design
In this session, we will take a look at how the HK Government is looking at the design of public services. Anchored around our theme of ‘human futures in smart cities’, Patricia will illustrate the evolution of design thinking in the government.
TALK: ENTREPRENEUR SCHOOL FOR KIDS
Rethinking life and learning outcomes for primary school children
With almost 20 years in education, Anne is pioneering the future of learning by radically rethinking the way primary school aged children are taught. With a focus on critical thinking, teamwork, leadership and ethics, Anne has created an empowering style of lifelong education for children that doesn’t end when the classes do.
Lunch will be provided by Foodfolk and some days before the conference they will ask you a couple of questions to reach the common goals of:
A personalized lunch with a focus on health, sustainability and zero waste.
A fun and engaging post-lunch energiser.
TALK: THE WHY BEFORE TECHNOLOGY
Putting financial literacy before financial technology
While rapid advances in technology are contributing toward the democratisation of finance, Zamira and Lucinda highlight the importance of making financial literacy universally accessible. In this session, they’ll discuss why human experience, ethics and inclusive practices should inform innovation and developments in the financial industry. Zamira and Lucinda will share powerful experiences and lessons from their work with the NGO Enrich, promoting economic empowerment for Hong Kong’s under-represented migrant domestic worker community.
TALK: CITY PERSPECTIVES
How sensible are Asia’s smart cities
Smart cities seek to optimise the use of technology in the design and operation of systems, buildings and infrastructure to meet the current and future needs of citizens. Beyond technology, smart cities also need to serve the needs of people and communities through governance, place-making, resource management and social and cultural enablement in a holistic way. Nav takes a look at smart cities from multiple perspectives.
‘Unleash!’ Hong Kong
The Hong Kong Design Centre’s ‘Unleash!’ Programme, which seeks to broaden and deepen the application of design thinking across different sectors in Hong Kong.
With an interactive element in co-operation with our coffee sponsor Nespresso
An interactive activity that picks up on the days highlights, themes and discussions to embed our learning and inspire action.
TALK: REGIONAL ROUND UP
Smart city scenarios from the Asian region
This session explores some great examples of experience design, that are enabled by smart cities in the Asia region. Including an integrated approach to elevating the quality of life for elderly people, helping minority communities and improving quality of life in high rise living. Icel will talk about the importance of co-designing with all stakeholders in the eco-system, including government, non-government, education and business. This thought provoking session is designed to inspire and empower people to participate in the design of smart city services and experiences.
TALK: Bamboo for Resilience
A low-tech approach to building resilient communities in Myanmar
Beyond the finite resource models that traditionally underpin growth, circular models are redefining growth by creating new sources of value for communities. Based on his work in developing countries, Richard shares the principles that puts people and communities on the pathway to self-sustainability, through grassroots engagement. This session also explores how economic activities can be nudged toward creating mutual value and shared social capital for everyone in the ecosystem.
Day 1 WRAP UP & SOCIAL EVENT
Our volunteers will take you for a short walk to end up at Mercedes ME where our sponsor Maximal Concepts will spoil us with drinks and snacks till 8 pm.