SDHK is an immersive and interactive 2-day experience

Here's what it looks like:

  • Day 1 brings everyone together for stories, case studies, interactive sessions and conversations led by speakers from different countries, backgrounds and perspectives within the region.

  • Day 2 is about learning by doing, and this year we have a new experience planned. The day will be led by one of the worlds leading Service Design practitioners, Adam Lawrence (co-author This Is Service Design Doing). Adam will guide participants through an innovation program that amplifies social, economic and community impact.

YOUR full 2-day experience includes

  • All talks and interactive sessions, Lunch and drinks both days,

  • Evening social mixers on both days.

  • Inspiration, connection and fun!

2019 THeme: Design for Impact

Design for Impact looks at the strategic role that service design can play in shaping the future, elevating quality of life, affecting powerful change and have a positive affect on society. 

We will highlight the need for a global transition away from the industrial age practices that no longer serve us, to more sustainable practices that deal with reality of resource limitations.

Our goal is bring new ways if thinking, working and living to life by forging new connections between people, communities and organisations.

Ripple shadows v2 - reduced, enlarged, diagonal.jpg

Day 1 - thursday, NOVEMBER 7 2019

Speakers, Activities, 
Case Studies and Discussions

Speakers will be announced weekly. Check in regularly.







09:45 - 10:30

Games as a Service

Copy of Jeffrey Koh

Reimagining How People, Organisations, & Communities Can Benefit from Playing Together

Games offer an opportunity to inspire change in the people who play them. It allows us to approach a simulated social interaction, based on rules with objectives, risks, and rewards. Playing with others can break down walls between people, organisations and communities. In this talk, we explore the concept of the game, and present a case study of one designed by Chemistry, intended to facilitate cross-functional problem solving, and provoke innovation readiness within an organisation and its people.

Jeffrey Koh >
Partner and Director of Strategic Ventures at Chemistry


10:30 - 10:45



10:45 - 11:30

Megan Lam-02-02-01-02.png

Your solution is not my problem

Designing for mental health

In the past few years, the ubiquity of smartphone applications proffered an interesting intersection with mental health and wellness. An opportunity to better access and deliver care, and pulse-check how people are doing. But what are key elements to keep in mind? Meg will illustrate via real human stories on mental ill-health, a bunch of good intentions, resulting in a bunch of solutions that didn't work. 

Megan Lam >
Co-Founder & CEO at Neurum Health


11:30 - 12:15

Bruce Wan-01-02.png

Experience-driven design literacy

Bridging knowledge and practice for service innovation

Our world is facing complex problems. Solving them requires collective intelligence and effort. The co-design process allows experts from different domains to collaborate on a shared goal. However, establishing a mutual understanding of such a goal is difficult because these experts have little in common in terms of knowledge and aspiration. In this talk, I will introduce experience-driven design literacy—a knowledge base for experience-driven design. This kind of literacy ensures that all members of the co-design team are on the same page when discussing, exploring and envisioning service design propositions. 

Bruce Wan >

Assistant professor in the School of Design at The Hong Kong Polytechnic University

12:15 - 13:00



Healthy and nutricious with a focus on health, sustainability and zero waste.


Get energized again and ready for the second half of the program.

13:00 - 13:15


13:15 - 14:00

Ketut Sulistyawati-02.png

The future role of banks

How to help the unbanked people in Indonesia to save money.

The adult population in Indonesia that is still unbanked or underbanked purely relies on cash for daily transactions. They keep their money at home, in a piggy bank, or join informal neighborhood saving program. This way of saving money is prone to thief and cheat. The customers themselves often get itchy to open their piggy bank and use the money.

Sulis will showcase this challenge of changing people's habits and yet helping them to do savings in a safer place.

Ketut Sulistyawati >

Co-founder and principal consultant at Somia Customer Experience

Panel discussion

Deliberate design should have a sustainable, positive impact that goes beyond the people you directly design for. The people in this panel will share how they approach this and what deliberate choices they make to Design For Impact.

14:00 - 14:45



14:45 - 15:00


Community activation

15:00 - 15:30


15:30 - 16:15


impact from the heart

Kindsness as the key to have impact

Many big city problems are invisible or considered not big enough of a problem to solve. If a social enterprise wants to solve those persistant problems, it needs to think big, cross barriers and keep doing this with their heart. By keeping the human needs at heart, Jeff shows that kindness matters and can change lives for many.

Jeff Rotmeyer >

Founder of ImpactHK and Love 21 Foundation

Talk + Q&A 6

We will announce the final speaker soon!

16:15 - 17:00


Evening program

Drinks 🎉

Share your ideas about design for impact with other attendes while having a drink. Don’t forget to exchange business cards and make plans to have an impact together.

17:00 - 19:00

Ripple shadows v2 - reduced, enlarged, diagonal.jpg

Day 2- Friday, NOVEMBER 8 2019

Learning by doing

Day 2 activates the audience and demonstrates how the ideas of Design For Impact can manifest and activated through Design Thinking.

This program will activate participants to move beyond ego-centric thinking towards eco-centric thinking that creates shared value across and among networks of people and organisations.

Copy of Adam Lawrence

Day 2 Facilitator: Adam Lawrence

Day 2 will be led by Adam Lawrence, where we will collectively Design For Impact.

The Service Design guru, and Co-Author of 'This Is Service Design' will use his background in psychology and acting to spark moments of transformative learning. Attendees will experience a shift in understanding and feel both activated and able to affect change. 

Adam is co-founder of WorkPlayExperience, and co-initiator of the Global Service Jam - the world’s biggest ever service design event (so far). He is a co-author of the top selling book, This is Service Design Doing.



Live music, fresh drinks and amazing people. Let’s finish your conference experience strong.