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Overview


SDHK is an immersive and interactive 2 day experience.

  • Day 1 brings everyone together at the spectacular Maritime Museum overlooking Victoria harbour. This is a day of stories, case studies, interactive sessions and conversations led by speakers from different countries, backgrounds and perspectives within the region.

  • Day 2 is all about hands-on practice with workshops in multiple locations across the city. Each workshop track has a deep and practical take on the conference theme.

 
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Speakers, Activities, 
Case Studies and Discussions

 

MORNING


9:00

MEET YOUR MC’s

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Sudesh Thevasenabathy >
Head of Customer Care Management, AXA

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Kate Okrasinski >
Venture Catalyst, MAKE Studios

9:30

WELCOME & OFFICIAL OPENING

 
 read profile >

Dr Edmund Lee >
Executive Director, Hong Kong Design Centre

9:45

story storming

A fun and energising warm up activity to get you into the Service Design Hong Kong zone.


10:00-10:30

TALK: CO-DESIGNING THE FUTURE OF DEMOCRACY

Prototyping democracy to change the relationship between government and citizens

As part of Taiwan’s open government initiative, Shu Yang Lin is leading the charge to activate civil servants and citizens to prototype, test and build new policies, services, and interfaces. As an interaction designer and specialist in HCI (Human Computer Interaction), Shu Yang is interested in how democracy will play out in a future where people and computers interact in radically different ways. She will share how Taiwan prototypes democracy, and why it’s so important for people to have a ‘make’ in government (not just a say). 

 
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Shuyang Lin >
Co-founder & Re:architect, PDIS.tw

10:30-11:00


TALK: PRINCIPLES OF CIRCULAR ECONOMIES

A low-tech approach to building resilient communities in Myanmar

Beyond the finite resource models that traditionally underpin growth, circular models are redefining growth by creating new sources of value for communities. Based on his work in developing countries, Richard shares the principles that puts people and communities on the pathway to self-sustainability, through grassroots engagement. This session also explores how economic activities can be nudged toward creating mutual value and shared social capital for everyone in the ecosystem.  

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Richard Morris
Project Manager, Habita Architects


11:00-11:15

Break


11:15-12:00

PANEL DISCUSSION:
HUMAN FUTURES IN SMART CITIES

Tensions between technological and human progress is raising interesting challenges. When imagining smart cities, most of us think about technology; autonomous cars, connected devices, the internet of things, AI in our homes, and tech driven entertainment such as VR. Humanity-centric narratives, such as the role of ethics and design in creating socially beneficial outcomes and improved quality of life are often ignored or subverted.  

This discussion examines the tensions underpinning technology-driven conversations and explores their potential impact on people as our smart cities evolve. 

Topics include:

  • Financial inclusion - How does financial inclusion lead to desirable social outcomes? What is its role in contributing to the prosperity of communities and cities

  • Psychology and behaviour - What obstacles may prevent people from accessing and participating in technology enabled futures and what may be the impact of exclusion?

  • Privacy and freedom - How far are we prepared to go with trading our privacy for convenience and improved quality of life?

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Moderator: Yosha Gupta >
Tech Leader, Humanitarian, Entrepreneur

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Panelist: Fiona Meighan >
Behavioural Economist

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Panelist: Dr Richard Claydon >
CEO & Co-Founder of 'Organisational Misbehaviourists'

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Panelist: To Be Announced
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12:00-12:30

TALK: Design for Public Services

Hong Kong’s plans for citizen-centric design

In this session, we will take a look at how the HK Government is looking at the design of public services. Anchored around our theme of ‘human futures in smart cities’ Patricia will explore the relationships between research, co-design and policy formation in Hong Kong.

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Patricia Lau >
Deputy Commissioner, Efficiency Office, HKSAR


12:30-1:00

TALK: ENTREPRENEUR SCHOOL FOR KIDS

Rethinking life and learning outcomes for primary school children

With almost 20 years in education, Anne is pioneering the future of learning by radically rethinking the way primary school aged children are taught. With a focus on critical thinking, teamwork, leadership and ethics, Anne has created an empowering style of lifelong education for children that doesn’t end when the classes do. 

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Anne Tham >
CEO and Founder, the ACE EdVenture group

 

AFTERNOON


1:00-2:00

LUNCH BREAK


2:00-2:15

ACTIVE DATA

A fun and engaging post-lunch energiser.


2:15-2:45

TALK: STAYING HUMAN AT WORK

Creating psychological safety for people in a tech-driven world

As technology impacts more roles in the workplace, what social and cultural effect might this have on our psychology, behaviour and motivations ? How do we navigate the constant changes and new ways of working? This session looks at the kind of mindset and skillset you will need to develop to successfully navigate your career in the future. Subi will talk about the importance of leadership in creating psychological safety in the workplace, and the role of diversity in thinking, doing and being. 

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PB Subbiah >
Director of Human Resources, Pacific Basin Shipping Limited


2:45-3:15

TALK: THE WHY BEFORE TECHNOLOGY

Putting financial literacy before financial technology

While rapid advances in technology are contributing toward the democratisation of finance, Zamira and Lucinda highlight the importance of making financial literacy universally accessible. In this session, they’ll discuss why human experience, ethics and inclusive practices should inform innovation and developments in the financial industry. Zamira and Lucinda will share powerful experiences and lessons from their work with the NGO Enrich, promoting economic empowerment for Hong Kong’s under-represented migrant domestic worker community. 

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Zamira Monteiro >
Communications Officer, Enrich

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Lucinda Pike >
Executive Director, Enrich


3:15-3:45

TALK: CITY PERSPECTIVES

How sensible are Asia’s smart cities

Smart cities seek to optimise the use of technology in the design and operation of systems, buildings and infrastructure to meet the current and future needs of citizens. Beyond technology, smart cities also need to serve the needs of people and communities through governance, place-making, resource management and social and cultural enablement in a holistic way. Nav takes a look at smart cities from multiple perspectives.

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Nav Qirti >
Principal, Ideacti


3:45-4:10

BREAK


4:10-4:40

TALK: REGIONAL ROUND UP

Smart city scenarios from the Asian region

This session explores some great examples of experience design, that are enabled by smart cities in the Asia region. Including an integrated approach to elevating the quality of life for elderly people, helping minority communities and improving quality of life in high rise living. Icel will talk about the importance of co-designing with all stakeholders in the eco-system, including government, non-government, education and business. This thought provoking session is designed to inspire and empower people to participate in the design of smart city services and experiences. 

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Icel Argana >
Managing Partner, Infinite Ideas


4:40-5:15

CREATIVE CHALLENGE

An interactive activity that picks ups on the days highlights, themes and discussions to embed our learning and inspire action.

5:15

Day 1 WRAP UP & SOCIAL EVENT

Time to relax and let all the inspiration sink in while you enjoy a drink and a bite to eat.

 

 
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Site Visits, Workshops
& Practical Sessions

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TRACK 1 - HUMANISING TECHNOLOGY

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Session 1: Prototyping Democracy

vTaiwan is an experimental platform and open consultation process for civil society in Taiwan. Using technology to creatively connect different groups of people, the platform is facilitating deep conversations, building consensus, informing policy decisions, and co-designing solutions.

In this session, participants will experience some of the technologies, protocols, methods, tools and practices that vTaiwan is using to prototype the future of democracy.

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Facilitator:
Shuyang Lin >
Co-founder and re:architect, PDIS.tw

Session 2: Harnessing Emerging Technology

One of the most important things that technology enables is improved decision-making for improved human outcomes. However, sometimes the hype and buzz generated by emerging technologies can be hard to cut through. What steps can we take to ensure that people are engaged in the development of technology and that human interests are reflected and represented? 

In this workshop participants will explore how to harness emerging technologies to solve real problems and create value for humanity. 

Facilitator:
Harriet McDougall >
Service Design & Prototyping Lead, MAKE Studios

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Facilitator:
Kasia Mierzejewska >
Researcher & Service Designer, MAKE Studios

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Facilitator:
Samuel Horman >
Service Designer, MAKE Studios

 

TRACK 2 - SMART EXPERIENCES

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Session 1: Human Centred Design for smart cities

How can we be sure we are solving the right problem for citizens and stakeholders in the best way? What does it mean to apply a human-centric lens to the design of smart cities? 

In this hands-on workshop, participants will learn how to apply human centred design (HCD) methods to design desirable smart city experiences, interactions and moments.

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Facilitator:
Nav Qirti >
Principal, Ideactio

Session 2: Smart Payment Experiences

Instead of fumbling around with cash, Uber passengers experience “invisible” payments. Instead of lining up for the cashier, customers “take and leave” at Amazon Go. As smart cities become increasingly connected and data-driven, what will smart payment experiences look and feel like?

In this workshop, participants will re-imagine daily payment scenarios and turn them into enjoyable experiences. Sketch, prototype and role-play in this interactive session.

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Facilitator:
Jessica Pang >
Venture & Experience Designer at Industrie&Co

 

TRACK 3 - FUN & GAMES

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Session 1: Innovation Through Play

Press Start Hong Kong is a first-of-its-kind games consultancy with a mission to explore the world through games and to unlock the potential of games as a platform for learning, innovation and inspiration. 

In this fun and interactive hands-on session, Vince will guide teams through concepts within the service design process, including user centricity, idea generation, proposition storyboarding and feasibility mapping, via their unique innovation storytelling game, Proto.

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Facilitator:
Vincent Siu >
Co-founder and Managing Partner, Press Start Hong Kong

Session 2 - To Be Announced

Coming soon...

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Facilitator:
To Be Announced
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DAY 2 WRAP UP & SOCIAL EVENT

After an interactive and inspiring day we all get together for the final wrap up. Time for a drink and to share ideas.