Bridging knowledge and practice for service innovation

Our world is facing complex problems. Solving them requires collective intelligence and effort. The co-design process allows experts from different domains to collaborate on a shared goal. However, establishing a mutual understanding of such a goal is difficult because these experts have little in common in terms of knowledge and aspiration. In this talk, I will introduce experience-driven design literacy—a knowledge base for experience-driven design. This kind of literacy ensures that all members of the co-design team are on the same page when discussing, exploring and envisioning service design propositions.

Bruce Wan

Assistant professor in the School of Design at The Hong Kong Polytechnic University

About speaker

Designing for mental health

The ubiquity of smartphone applications has given rise to new opportunities at the intersection of mental health and wellness. We are able to better access and deliver care, and pulse-check how people are doing. But what if our best intentions lead somewhere unexpected?  In this fascinating talk, Megan takes us on a journey through real human stories about mental health and how they impacted her own journey as an entrepreneur.

Megan Lam

Co-Founder & CEO at Neurum Health

About speaker

Landing a global concept in a local context

The popularity of Human-Centred Design has led to a number of organisations in the Philippines, launching innovation initiatives using this framework. But the framework itself may not work as effectively if not customised to the culture, constraints, and context of a country. In this talk, Birdie will be sharing his learnings in conducting design research in his country, and how his team has come up with ideas on to localise the HCD framework to meet each project's unique context.

Birdie Salva

Co-founder and Principal at Curiosity Design Research

About speaker

Food Made Good

The food on our plate gives deep insight into what’s happening in the world on a larger scale. By understanding food from different perspectives, can we speed up our ability to find and build sustainable practices and achieve genuine impact at scale. But given current business models in the food industry, how can we make this practical and accessible? In this talk Heidi talks about how the ‘Food Made Good’ program is being applied at different levels of the food industry from small take-aways to chain restaurants, suppliers, producers, government and communities to have systemic impact. This type of change takes a lot of courage and a willingness to challenge ‘business as usual’.

Heidi Spurrell

CEO Food Made Good HK

About speaker

Healthy and nutritious with a focus on health, sustainability and zero waste.

Get energised again and ready for the second half of the program.

Why love and kindness matters

When societal problems are perceived as ‘too hard or complex’ to solve, they can easily become  invisible or ignored. Jeff and his team at ImpactHK have gone back to the basics of what it means to be a human being to address this challenge. Harnessing the simple yet transformative power of kindness, they are having unprecedented success with homeless people in Hong Kong. In this talk, we will see how uncommon human behaviours such as love and kindness are driving transformative change in Hong Kong.

Jeff Rotmeyer

Founder of ImpactHK and Love 21 Foundation

About speaker

In a world of ever increasing complexity, how can we design new systems and structures that can scale in better service of humanity? This panel discussion tackles the tough topics and provides pathways for overcoming unsustainable business practices.

Sue Toomey

Executive Director at HandsOn Hong Kong

About Moderator

Olivia Wong

Head of Diversity & Inclusion Development at John Swire & Sons (H.K.) Ltd

About panelist

David Kohler

Head of Experience Design & Culture at Generali Asia

About panelist

Gaëlle Loiseau

CEO at Shared Value Project Hong Kong

About panelist

Sky Siu

Executive Director at KELY Support Group

About panelist

Understanding the behaviour of unbanked people in Indonesia

Much of the adult population in Indonesia who are unbanked or underbanked relies purely on cash for daily transactions. They keep their money at home, in piggy banks, or informal neighbourhood saving programs. Such ways of using and saving money is prone to theft and uncertainty. In this case study, Sulis looks at the challenges of understanding people's relationships to money and changing their habits to better protect themselves.

Ketut Sulistyawati

Co-founder and principal consultant at Somia Customer Experience

About speaker

Service design in tech

Although Grab is known for its pursuit of building the SEA super-app, many of the products it offers are actually services that happen both online and offline, with multiple (and often competing) stakeholders. How can service design contribute and what does it look like within the context of a fast paced tech company?

Stephanie Lukito

Design Strategy & Research Manager at Grab

About speaker

Share your ideas about design for impact with other attendees while having a drink. Don’t forget to exchange business cards and make plans to have an impact together.

Share your ideas about design for impact with other attendees while having a drink. Don’t forget to exchange business cards and make plans to have an impact together.

Harnessing the power of communities to drive change

Here’s where you get to embrace and kick start your ability to ‘Design for Impact’ and create the change you want to see in the world.
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Drawing from practices from fields such as science, psychology, behavioural economics, theatre and drama, Adam Lawrence will lead you on a powerful journey of personal transformation.
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This is an immersive learning experience designed to operate on the level of your head, heart and hands. You will apply innovative methods to complex problems to seed and drive desired changes.
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The ‘Design for Impact’ program is a major SDHK event highlight, led by one of the best practitioners in the world and supported by Hong Kong's best design mentors. You’ll be forever glad you were part of it!

Adam Lawrence

Co-author of 'This Is Service Design Doing' & co- founder of the Global Service Jam

About facilitator

Live music, drinks, nibbles and amazing conversations!